Privacy Policy

Introduction

CanadaDrive Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at boneagiugg.com, use our mobile application, or utilize our car rental services.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

Personal information refers to data that can be used to identify you as an individual. We may collect the following personal information:

• Identity data: Name, date of birth, driver's license information
• Contact data: Postal address, email address, telephone numbers
• Financial data: Payment card details (stored securely through our payment processor)
• Reservation data: Vehicle preferences, rental dates, pickup and drop-off locations
• Driving history: Previous rentals, accident history (if disclosed)

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Usage data: Information about how you use our website and services
• Technical data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Marketing preferences: Your preferences in receiving marketing from us

How We Collect Your Information

Direct Interactions

You may provide us with your personal information when you:

• Create an account on our website
• Make a reservation or purchase our services
• Subscribe to our newsletter or marketing communications
• Request customer support or contact us with inquiries
• Complete surveys or provide feedback
• Participate in promotions or contests

Automated Technologies

As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and other tracking technologies. Please see our Cookie Policy for further details.

Third Parties

We may receive personal information about you from various third parties, including:

• Business partners, such as travel agencies or booking platforms
• Payment processors for transaction information
• Analytics providers for usage statistics

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

• Process and manage your vehicle reservations
• Complete and manage payment transactions
• Verify your identity and eligibility to rent vehicles
• Communicate with you about your reservations
• Provide customer support and respond to inquiries

To Improve Our Services

• Analyze usage patterns to enhance our website and services
• Develop new products, services, and features
• Conduct research and analysis to improve customer experience

For Marketing Purposes

• Send promotional materials and special offers (if you have opted in to receive these)
• Notify you about changes to our services
• Measure the effectiveness of the marketing campaigns we serve you

For Administrative and Legal Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Prevent fraud and protect our rights
• Maintain security and safety of our services

Legal Basis for Processing Your Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract performance: When we need to perform a contract we are about to enter or have entered into with you (e.g., to provide rental services you have requested)
• Legitimate interests: When it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
• Legal obligation: When we need to comply with a legal or regulatory obligation
• Consent: When you have provided consent for specific purposes, such as marketing communications

Disclosure of Your Information

We may share your personal information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• IT and system administration services
• Customer service providers
• Marketing and analytics partners

All service providers are required to take appropriate security measures to protect your personal information.

Business Partners

We may share information with our business partners, such as:

• Travel agencies or platforms that facilitate bookings
• Insurance providers related to your rental
• Roadside assistance partners

Legal Requirements

We may disclose your information when required by law, such as:

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing
• To protect the personal safety of users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining appropriate retention periods, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For rental transactions, we typically retain records for a period of 7 years to comply with tax laws and potential liability claims.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure sockets layer (SSL) technology for data transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection

We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal information:

Access and Portability

You have the right to request copies of your personal information. You may also have the right to receive this information in a structured, commonly used, and machine-readable format.

Correction

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Erasure

You have the right to request that we erase your personal information under certain conditions.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

Object to Processing

You have the right to object to our processing of your personal information under certain conditions.

Withdraw Consent

Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

International Data Transfers

We primarily store and process your information within Canada. However, some of our service providers may be based outside of Canada, which means your personal information may be transferred to and processed in other countries.

Whenever we transfer your personal information outside of Canada, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: